Each order contains a brand new, 100% premium football shirt from a club or national team anywhere in the world.

You simply choose your size, and our team hand-selects a jersey from our catalogue of clubs, countries, and special editions.

Every order is curated to deliver maximum value, variety, and the excitement of surprise.

No — that’s the whole point of the mystery experience.

However, you can leave a note at checkout with teams you’d like us to avoid, and we’ll do our best to accommodate depending on stock availability.

We recommend checking our sizing guide before ordering.

If we sent the wrong size, we will arrange a replacement.

We do not offer returns or exchanges for incorrect size selection by the customer.

Yes, we ship worldwide.

• UK Orders: 4–15 business days
• International Orders: Delivery times may vary slightly depending on location

All orders include tracking so you can follow your package every step of the way.

Track your order here:
https://jerseyvault.net/tools/track-your-order

Because each box is hand-packed and curated, we don’t offer returns for preference-based reasons (e.g., not liking the team).

However, we do offer:

• Replacements for damaged or defective items
  
• Full support if something arrives incorrectly
  

Customer satisfaction is extremely important to us — if there’s an issue, just reach out and we’ll make it right.